Delete your account

In the app (recommended)

The fastest way to delete your account is right inside the Ottr app — no email or waiting:

1. Open Ottr and go to Settings.
2. Scroll to the Account section.
3. Tap Delete my account to permanently remove your sign-in, your membership, and all of your data. (To remove only your household’s data while keeping your login, use Delete my data; household owners can use Delete household to remove the entire household for everyone.)
4. Confirm when prompted. This signs you out immediately — re-signing-in starts a fresh account.

Note: if you have an active Ottr Plus subscription, cancel it first — the app (and our servers) ask you to do this before your account can be deleted, so billing is never left running on a deleted account.

By email (fallback)

If you have uninstalled the app or otherwise can’t use the in-app option above, email support@kadima-tech.com from the email address associated with your account, with the subject “Delete my account”. We will verify the request and process it within 30 days.

What is deleted

• Your account and sign-in credentials.
• Your household record and membership.
• All chore history, points, leaderboard entries, and rewards.
• Email addresses and profile information stored in our systems.

What may be kept, and for how long

• Free tier: your household data lives in a Google Sheet in your own Google Drive. That sheet stays in your Google account and is yours to keep or delete — Ottr does not remove it.
• Backups: residual copies in encrypted backups are purged on our normal backup rotation, within 30 days of deletion.
• Legal records: limited transaction records tied to a purchase may be retained where we are required to by law (for example, tax and accounting obligations).

Contact

Questions about deletion? Email support@kadima-tech.com. See also our Privacy Policy and data deletion options.